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Innovation articles
Corporate Branding: The Nuts and Bolts of Earning Your Clients’ Trust
Why should B2B companies adopt a branding strategy based on specific goals? This question is no doubt...
10 ways technology will affect the future of customer service
Whether big or small, every business needs satisfied customers to prosper. Customer service is integral...
Tips to develop a culture of agility and innovation
Times have changed and companies are realizing that their way of working needs to improve if they want...
How to Ask For Feedback Without Annoying Your Customers
It won’t surprise many business owners that overall customer happiness is a good predictor of success....
Breaking down the global product development process
The main advantage of a global development approach to business is the ability to reshape product...
How do you personalize the customer experience?
Customer experience could be defined as the set of experiences, emotions and memories that a customer...