by Laurence Pichette | Feb 3, 2022 | Voice of customer
It won’t surprise many business owners that overall customer happiness is a good predictor of success. Yet too few entrepreneurs allow their customers to share their opinion or request feedback. Customer experience, whether it is positive or negative feedback, can be...
by Laurence Pichette | Dec 29, 2021 | Voice of customer
The main advantage of a global development approach to business is the ability to reshape product management so that it fits with the zeitgeist of the target market of any country a business wishes to break into. Some examples of global product development activities...
by Laurence Pichette | Dec 29, 2021 | Voice of customer
Customer experience could be defined as the set of experiences, emotions and memories that a customer goes through during each interaction with a brand or during the process of purchasing a product or service. It could also be considered as how the company manages to...
by Laurence Pichette | Dec 29, 2021 | Voice of customer
Ben & Jerry’s. Nike. Supreme. Levi. North Face. Apple. These names alone conjure up vivid visions of the brands and what they stand for, and they all have very devoted followings. Each of these businesses has a unique brand story. A brand story is a...
by Laurence Pichette | Dec 29, 2021 | Voice of customer
Customer feedback is a source of innovation for any business. Constructive criticism, whether positive or negative, is essential to know how to improve your products or services. Simply ask consumers for their feedback, or collect their opinions on the Internet....
