by Laurence Pichette | Feb 16, 2022 | Innovation consulting
Whether big or small, every business needs satisfied customers to prosper. Customer service is integral to your business because it increases customer loyalty, and generates positive word of mouth about your products and services. Technology has also transformed the...
by Laurence Pichette | Feb 11, 2022 | Innovation consulting
Times have changed and companies are realizing that their way of working needs to improve if they want to survive in environments as dynamic as the Covid and post-Covid era. Markets need to produce products and services more quickly and efficiently, based on customer...
by Laurence Pichette | Feb 3, 2022 | Voice of customer
It won’t surprise many business owners that overall customer happiness is a good predictor of success. Yet too few entrepreneurs allow their customers to share their opinion or request feedback. Customer experience, whether it is positive or negative feedback, can be...
